Thinksocially offers extensive experience in configuring and optimizing networks of all sizes. Networking multiple computers and servers can allow businesses to more conveniently share documents, media, printers, and information at a relatively low cost.

Thinksocially also maximizes remote work productivity, by creating networking setups that offer enhanced capabilities and support to employees who are working off site.

Thinksocially provides ongoing preventive maintenance for all of your computers and related equipment to protect you against disruptions that might reduce productivity. Our proactive maintenance program keeps both your hardware and software performing optimally, thereby preventing costly breakdowns and slow-downs, and enhancing speed. We also ensure that software updates and security patches are applied in a timely fashion, so that your computing environment remains stable.

Maintaining your organization or home network and each of its computers is all included in our quarterly managed services rate as your IT service. This service includes preventive maintenance service visits, consultation, planning, remote and onsite technical support, and user training.

Thinksocially believes that the Service-Level Agreement (SLA) is an important part of our relationship with all of our managed services clients. The SLA formally defines the scope of services and service levels, performance expectations, performance metrics, roles and responsibilities, escalation procedures, as well as associated fees and penalties. We feel this provides a strong basis to ensure that our clients are more than satisfied with our work. Further, our ConnectWise tools allow us both to empirically view the service results and judge our performance objectively.

We use the SLA not only as a performance management tool, but also as a communication tool, since each case is different and each client has different service-level requirements. So the Thinksocially team works with you to continually refine and manage what you need on an ongoing basis, and update it through regular meetings and phone discussions. In the case of our Cloud Services offerings, we also establish and help our clients manage vendor SLAs.