Thinksocially helps you identify the best desktop hardware and software for your goals.Learn More
Thinksocially develops your technology architecture; and procures, installs, and configures your servers.Learn More
Thinksocially establishes, configures, and maintains networks of all sizes.Learn More
Thinksocially monitors the health of all of your computers and network equipment to ensure their ongoing reliability.Learn More
Thinksocially performs proactive maintenance to keep your hardware and software in working order.Learn More
Backup and Recovery
Thinksocially sets up routine backups to protect against unexpected failures, spyware, and viruses.Learn More
Thinksocially establishes customized SLAs with all of our clients, and between our clients and their cloud technology vendors.Learn More
Thinksocially provides prompt and expert Help Desk service for dealing with any unexpected system or service interruption issues.Learn More
Thinksocially can help you identify the best hardware and software for your organization’s goals, and work with you to set up a single computer or an entire network. If you already have a computer and need support, help improving your setup, or advice about making peripherals work, we are happy to offer our expertise.
All of our computer configuration and optimization services Include free technical support that you can use any time.
Thinksocially works closely with your leadership and functional teams to identify your business and technology requirements, and develop the appropriate technology architecture. We then help you choose the right server hardware and software, and also procure, install, and configure your servers.
Once your servers are up and running, we use GFI network monitoring to manage your servers, workstations, and databases). This includes:
- Remote access for faster diagnosis and resolution
- Fine-tuning servers and workstations to run at peak efficiency
- Automated checks, configurable alerts, and performance monitoring
- Proactive server monitoring
Thinksocially offers extensive experience in configuring and optimizing networks of all sizes. Networking multiple computers and servers can allow businesses to more conveniently share documents, media, printers, and information at a relatively low cost.
Thinksocially also maximizes remote work productivity, by creating networking setups that offer enhanced capabilities and support to employees who are working off site.
Thinksocially believes that the key to a healthy network is a consistent maintenance schedule. We monitor server and workstation computer health to detect the possibility of future problems and address them before your organization experiences any noticeable issues. Network equipment such as hubs, routers, printers, and peripherals are all monitored and cared for to ensure sound network functionality.
Thinksocially provides ongoing preventive maintenance for all of your computers and related equipment to protect you against disruptions that might reduce productivity. Our proactive maintenance program keeps both your hardware and software performing optimally, thereby preventing costly breakdowns and slow-downs, and enhancing speed. We also ensure that software updates and security patches are applied in a timely fashion, so that your computing environment remains stable.
Maintaining your organization or home network and each of its computers is all included in our quarterly managed services rate as your IT service. This service includes preventive maintenance service visits, consultation, planning, remote and onsite technical support, and user training.
Backup & Recovery
Thinksocially sets up routine backups of both data and settings. This helps protect against unexpected failures, and ensures that in case of a problem, you can get back up and running quickly and without any unnecessary difficulty.
We will also ensure that appropriate measures are taken to address the damage and reduced speeds caused by embedded advertising artifacts, as well as spyware and viruses that can injure or disable computers.
Thinksocially believes that the Service-Level Agreement (SLA) is an important part of our relationship with all of our managed services clients. The SLA formally defines the scope of services and service levels, performance expectations, performance metrics, roles and responsibilities, escalation procedures, as well as associated fees and penalties. We feel this provides a strong basis to ensure that our clients are more than satisfied with our work. Further, our ConnectWise tools allow us both to empirically view the service results and judge our performance objectively.
We use the SLA not only as a performance management tool, but also as a communication tool, since each case is different and each client has different service-level requirements. So the Thinksocially team works with you to continually refine and manage what you need on an ongoing basis, and update it through regular meetings and phone discussions. In the case of our Cloud Services offerings, we also establish and help our clients manage vendor SLAs.
Thinksocially provides prompt and expert Help Desk service for dealing with unexpected computer issues. Whether you have a computer that does not start up or just need someone knowledgeable to call for technology-related advice, we will be your resource.
If you have a serviceable computer that you would like to make useful, we are eager to help lend our expertise in how to put it into service. We also include 30 minutes of free Help Desk support with all of our Preventative Maintenance packages.